A human systems practice for designers: bringing therapy and counseling skills to the practice of design.
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Protected: Designers as change channelers
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How to use active listening with clients & stakeholders, part 1
Listening is a cornerstone skill that both design and therapy depend on. It’s the difference between clarity and confusion. The difference between getting a creative brief right and unnecessary rounds of revision. A major similarity between therapy and design is that both professions work with clients who don’t have the technical vocabulary to describe things.…
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Protected: Designing for internal locus of control
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Protected: Emotional labor, part 1: designing with stakeholders
There is no excerpt because this is a protected post.
Got any book recommendations?