How to use active listening with clients & stakeholders, part 1

Listening is a cornerstone skill that both design and therapy depend on. It’s the difference between clarity and confusion. The difference between getting a creative brief right and unnecessary rounds of revision.

A major similarity between therapy and design is that both professions work with clients who don’t have the technical vocabulary to describe things. I know there are questions that I can’t ask about visual composition, interactions, etc., and expect them to have a professional designer answer—and that’s fine! Our job is to translate what people say into a specific design diagnosis and come up with…