A human systems practice for designers: bringing therapy and counseling skills to the practice of design.
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The Missing Step in First-Principles Thinking
When someone says, “Let’s think from first principles,” what do they actually mean? First-principles thinking is often presented as a way to reason from fundamental constraints rather than assumptions. In practice, team discussions usually fall into one of three situations: someone has a mental model they haven’t explained yet, someone is still developing a model,…
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How to use active listening with clients & stakeholders, part 1
Listening is a cornerstone skill that both design and therapy depend on. It’s the difference between clarity and confusion. The difference between getting a creative brief right and unnecessary rounds of revision. A major similarity between therapy and design is that both professions work with clients who don’t have the technical vocabulary to describe things.…
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Protected: Designing for internal locus of control
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Protected: Emotional labor, part 1: designing with stakeholders
There is no excerpt because this is a protected post.